IGetMail - Support Center
We welcome your questions and comments about IGetMail - before the
sale, during your evaluation period and after your purchase. Check this page to
see if we have already answered your question on one of the support pages linked
below.
What is the current version of IGetMail? 3.0.1 (posted as of
July 18, 2008)
What is different in the 3.0 version?
View the change history.
I am running a previous version.
How do I upgrade to the current version? IGetMail -
Troubleshooting
When you think you are having an email problem, please be sure to check this troubleshooting section as well as
the FAQs for more information.
IGetMail -
Version 3.0.1 Patch Release
A patch to IGetMail Version 3.0 was posted on July 18, 2008. This fixes
a crash in IGetMail version 3.0. If IGetMail shuts down or if the IGetMail
admin pops up with a dialog indicating that "The IGetMail Service has shutdown"
- then you will need to download the 3.0.1 patch. To apply the patch:
- Go to the computer running IGetMail.
- Click here to download the
updated setup program.
- Run the igmsetup.exe program to update the IGetMail software.
The IGetMail
Setup program will stop the IGetMail Service, update the software, then
restart the IGetMail service and administrator programs. Please
note that your computer will not be re-booted. The only service
that is stopped and subsequently restarted is the IGetMail Service.
- To verify the update has been applied, at the IGetMail
Administrator, go to Help > About and you should see the version number
now reads as 3.0.1.
Contact Information
If you have reviewed the online support information and your topic is not
covered and you would like to contact technical support, we recommend that you
contact us via
EMAIL
for the quickest response. Please use this online Technical Support
Request form. Note that all of the fields are required.
- Support Policy:
Lockstep Systems prefers to address technical support issues for IGetMail via
email. We realize there are times when it is easier to answer a question
over the phone so that is why we ask that you include your phone number on the
Technical Support Request form. A support representative will review your
submission and determine the optimal response method. You will either
receive an email response or a call-back.
Note - Technical Support representatives are located in Phoenix, Arizona, so we
are on Mountain Standard Time. Support personnel respond to IGetMail
Technical Support Request forms during regular business hours, Monday thru
Friday, 9am to 5pm MST.
However, there can be situations where IGetMail is
not the root cause of
the problem you are experiencing.
If our support department suspects that the issue is a hardware or networking
problem, or if the settings of another software product are interfering with the
performance of IGetMail, then you may be required to contact the appropriate
support provider for the device/software to resolve the underlying issue first.
Please note that Lockstep Systems, Inc. reserves the right to change the
upgrade, maintenance and technical support policies at any time without notice.
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IGetMail Version 3.0
Downloads POP3 Email
30 Times Faster
than the
SBS 2003 Connector
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