Automatic POP3 email downloader & forwarder

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IGetMail - Support Center

We welcome your questions and comments about IGetMail -  before the sale, during your evaluation period and after your purchase. Check this page to see if we have already answered your question below; if your question is not seen in the Troubleshooting section, you can fill out a Support Request using the form at the bottom of this page.

What is the current version of IGetMail?  4.1

What is different in the current version? 
View the change history.

I am running a previous version. 
How do I upgrade to the current version?

IGetMail is not affected by the Heartbleed bug because IGetMail does not accept SSL connections, and does not use Open SSL.

 

IGetMail - Troubleshooting

When you think you are having an email problem, please be sure to check this troubleshooting section as well as the FAQs for more information.

IGetMail - Version 4.1 Update Release

Please note that if you have purchased a Version 4.0 license you can upgrade to version 4.1 at no charge.  If your  IGetMail License is Version 3.x or before 2013 then you will need to purchase an upgrade license in order to upgrade to version 4.1. 

If you download Version 4.1 and installed over IGetMail 3.x, 2.x or 1.x, IGetMail version 4.1 will run in evaluation mode for 15-days and you will need to purchase an upgrade license to continue operation of the program beyond the 15-day evaluation period.

To apply the update:

  1. Go to the computer running IGetMail.
  2. Click here to download the updated setup program.
  3. Run the igmsetup.exe program to update the IGetMail software.  The IGetMail
    Setup program will stop the IGetMail Service, update the software, then restart the IGetMail service and administrator programs.  Please note that your computer will not be re-booted.  The only service that is stopped and subsequently restarted is the IGetMail Service.
  4. To verify the update has been applied, at the IGetMail Administrator, go to Help > About and you should see the version number now reads as 4.1.

Using IGetMail's Trace Logs For Troubleshooting

Most issues with  IGetMail can be resolved by looking at its trace logs.  IGetMail keeps a record of the last 500K of communication between IGetMail and your Exchange Server and IGetMail and your POP3 Servers.  This Log is always maintained and there are no settings or actions needed to create it. 

If you are having a problem with IGetMail sending email to your Exchange Server we need to look at the SMTP trace log.  If IGetMail is reporting that it cannot login to your remote POP3 server(s) then we need to look at the POP3 trace log.  Read below for the instructions to follow for each case and be sure to include a description of the problem that you are seeing and your contact details in the body of the email message.

Email us the SMTP Trace Log when IGetMail is having a problem sending email to your Exchange Server.

  1. Go to the folder where IGetMail is installed, the default location is “C:\Program Files\Lockstep\IGetMail”.
  2. Double click on the file named “IGetMailConfig.ini”, this will load the file into Notepad.
  3. You will see a section titled [Archive], under this is a line that starts with “Path=”.  The path that is after the Path= is where IGetMail is storing its configuration files and downloaded email.
  4. Go to the path listed in the IGetMailConfig.ini file.
  5. Go to the folder listed in the INI file.
  6. Send a copy of the log file named “IGetMail SMTP Trace Log.txt” to support@lockstep.com with an explanation of what problem you are seeing.

Email us the POP3 Trace Log when IGetMail is having a problem communicating with your remote POP3 servers.

  1. Go to the folder where IGetMail is installed, the default location is “C:\Program Files\Lockstep\IGetMail”.
  2. Double click on the file named “IGetMailConfig.ini”, this will load the file into Notepad.
  3. You will see a section titled [Archive], under this is a line that starts with “Path=”.  The path that is after the Path= is where IGetMail is storing its configuration files and downloaded email.
  4. Go to the path listed in the IGetMailConfig.ini file.
  5. Go to the folder listed in the INI file.
  6. Send a copy of the log file named “IGetMail POP3 Trace Log.txt” to support@lockstep.com with an explanation of what problem you are seeing.

Contact Information

If you have reviewed the online support information and your topic is not covered and you would like to contact technical support, we recommend that you contact us via EMAIL for the quickest response.  Please use this online Technical Support Request form.  Note that all of the fields are required.

Your Name:

*

Your Email Address:

*

Your Phone Number:

*

Your Company Name: *

Problem Description:

*

   

Before pressing the Submit Button below:

If your question is about email being delivered to Exchange PLEASE send the SMTP trace file from above to support@lockstep.com.  Almost all delivery questions can be answered by the SMTP trace file.  

 

  • Support Policy: 

    Lockstep Systems prefers to address technical support issues for IGetMail via email.  We realize there are times when it is easier to answer a question over the phone so that is why we ask that you include your phone number on the Technical Support Request form.  A support representative will review your submission and determine the optimal response method.  You will either receive an email response or a call-back. 

    Note - Technical Support representatives are located in Phoenix, Arizona, so we are on Mountain Standard Time.  Support personnel respond to IGetMail Technical Support Request forms during regular business hours, Monday thru Friday, 9am to 5pm MST.

    However, there can be situations where IGetMail is not the root cause of the problem you are experiencing. If our support department suspects that the issue is a hardware or networking problem, or if the settings of another software product are interfering with the performance of IGetMail, then you may be required to contact the appropriate support provider for the device/software to resolve the underlying issue first.

    Please note that Lockstep Systems, Inc. reserves the right to change the upgrade, maintenance and technical support policies at any time without notice.

IGETMAIL VERSION 4.1

What's New in 4.1

Features & Benefits

Screen Shots

Easy Installation Steps

FAQs
POP3 / SMTP
Data Sheet (PDF)
User Guide - Online
Customer Testimonials
Download 15-day Trial
How to Upgrade
License Agreement

HOW TO USE WITH

AntiVirus & AntiSpam Exchange Server 2013
Exchange Server 2010
Exchange Server 2007
Exchange Server 2003
Exchange Server 2000
Google Gmail

SYSTEM REQUIREMENTS

Runs on any Windows Server that can run Exchange Server

PRICING

$129 USD for license to download email from multiple POP3 servers to your local Exchange Server or SMTP Server

NEED BACKUP SOFTWARE?

How to Backup Exchange

Backup for Workgroups
 

 

 

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