IGetMail - Support Center

We welcome your questions and comments about IGetMail -  before the sale, during your evaluation period and after your purchase. Check this page to see if we have already answered your question on one of the support pages linked below. 

What is the current version of IGetMail?  3.0.1 (posted as of July 18, 2008)

What is different in the 3.0 version?  View the change history.

I am running a previous version.  How do I upgrade to the current version?

IGetMail - Troubleshooting

When you think you are having an email problem, please be sure to check this troubleshooting section as well as the FAQs for more information.

• IGetMail cannot connect to one of our remote POP3 servers.
• IGetMail cannot connect to the local SMTP/Exchange Server.
• IGetMail is downloading our email, but it does not show up in our mailboxes.
• We are receiving our email, but the sender receives a non-delivery message.
• We are receiving our email, but the Postmaster is receiving a non-delivery message for every message downloaded.
• Does IGetMail keep any Logs?
• I see a RED icon on the Accounts Panel - How do I fix this?
• I see a RED icon on the Downloaded Email Panel - How do I fix this?

IGetMail - Version 3.0.1 Patch Release

A patch to IGetMail Version 3.0 was posted on July 18, 2008.  This fixes a crash in IGetMail version 3.0.  If IGetMail shuts down or if the IGetMail admin pops up with a dialog indicating that "The IGetMail Service has shutdown" - then you will need to download the 3.0.1 patch.  To apply the patch:

1. Go to the computer running IGetMail.
2. Click here to download the updated setup program.
3. Run the igmsetup.exe program to update the IGetMail software.  The IGetMail
   Setup program will stop the IGetMail Service, update the software, then restart the IGetMail service and administrator programs.  Please note that your computer will not be re-booted.  The only service that is stopped and subsequently restarted is the IGetMail Service.
4. To verify the update has been applied, at the IGetMail Administrator, go to Help > About and you should see the version number now reads as 3.0.1.

Contact Information

If you have reviewed the online support information and your topic is not covered and you would like to contact technical support, we recommend that you contact us via EMAIL for the quickest response.  Please use this online Technical Support Request form.  Note that all of the fields are required.

• Support Policy: 
  
  Lockstep Systems prefers to address technical support issues for IGetMail via email.  We realize there are times when it is easier to answer a question over the phone so that is why we ask that you include your phone number on the Technical Support Request form.  A support representative will review your submission and determine the optimal response method.  You will either receive an email response or a call-back. 
  
  Note - Technical Support representatives are located in Phoenix, Arizona, so we are on Mountain Standard Time.  Support personnel respond to IGetMail Technical Support Request forms during regular business hours, Monday thru Friday, 9am to 5pm MST.
  
  However, there can be situations where IGetMail is not the root cause of the problem you are experiencing. If our support department suspects that the issue is a hardware or networking problem, or if the settings of another software product are interfering with the performance of IGetMail, then you may be required to contact the appropriate support provider for the device/software to resolve the underlying issue first.
  
  Please note that Lockstep Systems, Inc. reserves the right to change the upgrade, maintenance and technical support policies at any time without notice.