IGetMail - Pre-Sales & Purchasing FAQs
Do I install IGetMail at my location or is it a web-service that I subscribe to?
A: IGetMail is commercial, retail software that you install on a computer
at your office. IGetMail is not hosted by a third party and it is not
"Software as a Service." IGetMail is designed for you to install at your
location and use it from your location. Typically, IGetMail is installed
on the computer that is running your Exchange Server.
- Q: What versions of Exchange Server does IGetMail support?
A: IGetMail can be used with all versions of Microsoft Exchange Server
(such as 2016, 2013, 2010, 2007, 2003, and 2000), as well as any other email server that supports SMTP.
Because IGetMail sends email to an email server using SMTP, it will work with
all versions of Exchange, even ones to come in the future.
- Q: Does IGetMail run
as a Windows Service?
A: Yes. IGetMail is an application that you install on a computer at
your location. The Setup program installs IGetMail as a Windows Service.
Since IGetMail runs as a Service, it runs all the time whether you are logged
into the computer or not.
- Q: Is IGetMail a shareware product?
A: No. IGetMail is not a shareware product. IGetMail is
commercial retail software that we make available for evaluation in the form of
a 15-day trial to encourage you to try using IGetMail in your environment.
Our goal is that you find IGetMail so easy to use that once you
have it setup you like it so much you want to purchase a license to keep
using it past the 15-day trial period.
- Q: How can I tell how many days are left in the trial period?
A: IGetMail keeps track of the number of days you have left in your
trial period, which starts on the day you install IGetMail. To find out
how many days are left in your trial period, go to the
computer running IGetMail, run the program and take a look at the message that
appears at the bottom of the Accounts Panel. It should tell you how
many days are left in your trial period.
- Q: Do
I have to open any ports in my firewall to use IGetMail?
A: No. IGetMail is firewall friendly. Typically, IGetMail is
installed on the Exchange Server, so when IGetMail connects to your remote email
servers to download your mail it is making an outbound request which should go
through your firewall without any modifications.
We find that many users like the fact that when they use IGetMail, they can keep
their Exchange Server hidden behind a firewall that denies all external access.
This works because IGetMail connects outbound through your firewall and delivers
the mail internally to Exchange. When Exchange Server sends the mail, this
is also an outbound function that goes through the firewall that is configured to
deny all inbound traffic.
If I place an order through the website, how long does it take to receive my
A: We know your email is important to you, so when we receive an IGetMail
order, we try to process it as fast as possible. Make sure you include an
operational email address on your order form - because we will email the license
key to you unless you specifically request otherwise.
Generally, we process orders on the same day they are received; with orders
placed on a weekend or US holiday getting processed the next business day.
We are located in Scottsdale, Arizona (a suburb of Phoenix) so we are in the
Mountain Standard time zone. If you place an order on a week night after 5pm
MST, the order is processed the next business day.
- Q: What do I receive after placing an order?
A: When you submit your order using our online, secure order form, you
will receive an Order Confirmation Email sent to the email address you specify
on the Order Form.
Once we process your order, we will email you instructions on how to enter your
license key and attach a PDF copy of your invoice for your records.
- Q: What is the upgrade policy?
A: Here at Lockstep Systems, we think of upgrades and updates as two
different things. Upgrades are significant new versions of the software
for which we charge an upgrade fee. Updates, which can also be called patches,
are usually small changes to the software that do not warrant
an upgrade fee. Please note that Lockstep Systems, Inc. reserves the right
to change the upgrade, maintenance and technical support policies at any time
- Q: Is IGetMail secure?
A: If you are using POP Servers that require SSL/TLS in order to provide a secure
connection to the POP Server, IGetMail can connect using SSL/TLS. It also
works when sending your email to your Exchange Server. If you have
Exchange Server setup to require SSL/TLS to provide a secure connection to your
Exchange Server, IGetMail will use SSL/TLS to keep things secure.
IGetMail supports access to the POP servers and/or SMTP servers through SSL/TLS. SSL/TLS
provides for secure data transfer.