A: Yes - The IGetMail trial download is the fully-functional software.
The only limitation is that it will run for 30 days. IGetMail will
start sending you email notifications when the trial period is getting close to
the expiration date, so you will have plenty of time to place your order for a
license to keep using IGetMail running past the 30-day trial period.
A: IGetMail is commercial, retail software that you install on a computer
at your office. IGetMail is not hosted by a third party and it is not
"Software as a Service." IGetMail is designed for you to install at your
location and use it from your location. Typically, IGetMail is installed
on the computer that is running your Exchange Server.
A: Yes. IGetMail is an application that you install on a computer at
your location. The Setup program installs IGetMail as a Windows Service.
Since IGetMail runs as a Service, it runs all the time whether you are logged
into the computer or not.
A: No. IGetMail is not a shareware product. IGetMail is
commercial retail software that we make available for evaluation in the form of
a 30-day trial to encourage you to try using IGetMail in your environment.
Our goal is that you find IGetMail so easy to use that once you
have it setup you like it so much you want to purchase a license to keep
using it past the 30-day trial period.
A: IGetMail keeps track of the number of days you have left in your
trial period, which starts on the day you install IGetMail. To find out
how many days are left in your trial period, go to the
computer running IGetMail, run the program and take a look at the message that
appears at the bottom of the Accounts Panel. It should tell you how
many days are left in your trial period.
A: No. When you purchase a license we will send you information
about how to enter a license key into the software to lift the 30-day trial
period expiration. No re-installation is necessary , your configuration
information is retained and you will not have to reboot.
A: YES - IGetMail can work with anti-spam and anti-virus software as long as the
anti-spam software and/or anti-virus software operates as an SMTP server.
You can configure IGetMail to send the downloaded email to your
anti-spam/anti-virus software. Then, you will need to configure the
anti-spam/anti-virus software to send the filtered email to your Exchange
Server.
For details about how to set this up, click here.
A: No. IGetMail is firewall friendly. Typically, IGetMail is
installed on the Exchange Server, so when IGetMail connects to your remote email
servers to download your mail it is making an outbound request which should go
through your firewall without any modifications.
We find that many users like the fact that when they use IGetMail, they can keep
their Exchange Server hidden behind a firewall that denies all external access.
This works because IGetMail connects outbound through your firewall and delivers
the mail internally to Exchange. When Exchange Server sends the mail, this
is also an outbound function that goes through the firewall that is confiured to
deny all inbound traffic.
A: We know your email is important to you, so when we receive an IGetMail
order, we try to process it as fast as possible. Make sure you include an
operational email address on your order form - because we will email the license
key to you unless you specifically request otherwise.
Generally, we process orders on the same day they are received; with orders
placed on a weekend or US holiday getting processed the next business day.
We are located in Scottsdale, Arizona (a suburb of Phoenix) so we are in the
Mountain Standard time zone. If you place an order on a week night after 5pm
MST, the order is processed the next business day.
A: When you submit your order using our online, secure order form, you
will receive an Order Confirmation Email sent to the email address you specify
on the Order Form.
Once we process your order, we will email you instructions on how to enter your
license key and attach a PDF copy of your invoice for your records.
A: If you are concerned that too much time has gone by and you have not
received your license key via email, you can send us an email to
sales@lockstep.com and provide your full
name, company name and contact details so we can make sure we have received your
order.
Because we receive many orders from outside the United States, we do ask that
you allow 24 hour processing time if you are located outside the United States.
A: Here at Lockstep Systems, we think of upgrades and updates as two
different things. Upgrades are significant new versions of the software
for which we charge an upgrade fee. Updates, which can also be called patches,
are usually small changes to the software that do not warrant
an upgrade fee. Please note that Lockstep Systems, Inc. reserves the right
to change the upgrade, maintenance and technical support policies at any time
without notice.
