IGetMail - FAQs

Pre-Sales and Purchasing Questions

• Does the 15-day trial software come with all the features available for use during the trial?
• Do I install IGetMail at my location or is it a web-service that I subscribe to?
• What versions of Exchange Server does IGetMail support?
• Does IGetMail run on Windows 32-bit and Windows 64-bit computers?
• Does IGetMail run as a Windows Service?
• Can I administer IGetMail using Remote Desktop?
• Is IGetMail a shareware product?
• How can I tell how many days are left in the trial period?
• When I buy a license to enter into the 15-day trial software, do I need to uninstall the trial and reinstall the full version?
• Does IGetMail work with Anti-Virus and Anti-Spam software?
• Do I have to open any ports in my firewall to use IGetMail?
• What payment methods are accepted?
• If I place an order through the website, how long does it take to receive my License Key?
• Do you offer discounts to non-profit organizations and educational institutions?
• What do I receive after placing an order?
• I have placed my order online but I have not received anything yet - what should I do?
• What is the upgrade policy?
• What is the support policy?
• Is IGetMail secure?

POP Account Related Questions

• How many remote POP3 accounts does IGetMail support?
• How can I add a new POP3 email account or modify an existing account?
• How do I define access to a remote POP3 email account?
• What is a Catch All Account? 
• How do I pull mail from a Catch All Account?
• What is an Individual Account? 
• How do I pull mail from an Individual Account?
• How do I leave a copy of email at the remote server?
• What do the colored icons indicate on the Accounts Panel?
• How does IGetMail handle Blind Carbon Copies - BBCs?

Scheduling Questions

• How fast can IGetMail download my email?
• Does IGetMail come with any predefined schedules?
• Can I change or delete a predefined schedule?
• How do I define a new schedule?

SSL & Authentication Questions

• What is SSL?
• What is Authentication? Does IGetMail support authentication?
• How do I activate POP3 authentication with IGetMail?
• What is SMTP Authentication?
• How do I activate SMTP Authentication?

Email Delivery & Retention / Storage Questions

• How do I know if IGetMail has downloaded my email? 
• How do I make IGetMail check for email immediately?
• How do I leave a copy of email at the remote server?
• How can I redeliver email using IGetMail?
• How does IGetMail handle duplicate email messages? NEW to Version 3.x
• How does IGetMail handle email that lacks routing (to address) information? NEW to Version 3.x
• I receive emails addressed to a domain that is different than the domain supported by my Exchange Server - How do I map the POP3 emails from one domain to the Exchange domain?
• How do I receive notifications / email alerts?
• What is Message Retention and can I change this?
• What is Concurrent Downloads? Is this also known as Throttle? 
• Can I change the concurrent download rate / throttle?
• What is the Delivery Rate? Can I change this?
• How do I temporarily stop IGetMail from checking for new email?
• Where does IGetMail store my emails?

Rule Definition Questions

• What does the Rules panel show me?
• Why do I want to create a Rule?
• How do I create a Rule?
• How do I create a Rule to remove extra information that my ISP is adding to the "Delivered To" field?
• How do I create a Rule to prevent the sender from receiving a Non-Delivery Report?

Can't find what you are looking for?  Be sure to check the Support Center, too.